The exam went perfectly. Then she switched vets.
Not because of bad medicine. Because nobody followed up.
Here's how you lose a $3,000/year client.
Sarah leaves. Recheck in 2 weeks. Finish the cephalexin.
Sarah stops the meds. Duke "seemed better." Nobody reminded her.
Recheck day. Sarah forgot. Nobody called. The slot stayed empty.
Duke's ear is worse. Sarah tries something she read online.
Sarah's coworker recommends a different vet. Sarah books there.
One missed recheck. One lost client. $3,000/year — gone. Warning signs you saw: zero.
Day 12. Sarah just confirmed Duke's recheck.
She didn't call. You didn't call. CastleVet texted at 8am: 'Duke's recheck is Thursday at 2pm. Tap to confirm.' She tapped. Slot filled. Follow-up rate: 94%, up from 35%.
Duke ate chocolate. He's 75 lbs, 3 squares of dark chocolate. Is this bad??
11:07pm. Sarah texts about chocolate. You're asleep.
'Duke ate chocolate — should I go to the ER?' CastleVet responds in 10 seconds: general guidance, what to watch for, and the nearest emergency vet if she's worried. Flags Dr. Martinez for a morning follow-up. Sarah got a response. You got a full night's sleep.
Mr. Torres said no in December. Nobody followed up. CastleVet did.
Your staff moved on. The estimate got buried. CastleVet tracked it, waited two months, and texted Mr. Torres when Rex's dental was clinically overdue. No awkward phone call. No sticky note that fell off the monitor. The system just didn't forget.
A full month. Nothing slipped. Nothing forgotten.
Every recovery below happened automatically. Staff time: 0 hours.