Data Deletion

Last updated: February 24, 2026

Your data is yours. If you'd like it deleted, here's how the process works.

How to request deletion

Email privacy@castlevet.com from the email address associated with your account. Let us know if you'd like your account and associated data deleted.

What happens next

• We'll confirm your request promptly.
• If you're requesting full account deletion, we'll confirm with you before proceeding — so nothing happens by accident.
• Deletion is completed after confirmation. We follow all applicable legal requirements for data deletion — some steps take time due to backup cycles, but we keep the process moving.
• Once deleted, data cannot be recovered — which is why we always confirm with you first.

What gets deleted

Your patient records, clinical documents, client information, account settings, and associated practice data.

What we may retain

• Transaction records: We may retain limited billing records (like invoice totals and dates) as required for tax and accounting compliance. These don't contain your clinical or client data.
• Aggregated analytics: Anonymized, aggregated usage statistics that can't be traced back to your practice.

Automatic deletion

• After cancellation: If you cancel your account, we hold your data for a limited period in case you want to come back. We'll do our best to let you know before that window closes. After it does, data is deleted.
• Inquiries: If you reach out but don't sign up, we won't hold onto your information. It's deleted within a short period.

Contact

Questions? Email privacy@castlevet.com.